You’re offline. This is a read only version of the page.
Shipping and handling fees are non-refundable.
Any return request must be made within fifteen (15) days following the receipt of the merchandise. To initiate a return, the customer must contact us in advance in order to receive proper instructions.
A restocking fee of ten percent (10%) may apply to returned items.
No returns or refunds will be accepted, without exception, for the following product categories:
To facilitate an authorized return, the customer must retain the original invoice as well as the item in its original condition.
An order may be cancelled only if it has not yet been shipped and if the metals have not been cut, processed, or customized according to specific requirements.
Prices, descriptions, promotions, offer dates, and product availability displayed on this website may be changed without prior notice.
While we make every reasonable effort to keep information accurate and up to date, a product may occasionally become temporarily unavailable at the time of order.
An order confirmation will be sent after processing, indicating availability, pricing, and details of the ordered items.
In certain exceptional circumstances (e.g. pricing error, unforeseen unavailability, inability to ship), we reserve the right to cancel or refuse an order, even after initial acceptance.
We also reserve the right to correct any pricing, description, or technical information errors at any time.
Prices for precious metals are updated twice daily, from Monday to Thursday, in order to reflect market conditions as accurately as possible.
For any order involving precious metals, the applicable price is the one in effect at the time of invoicing, and not necessarily the price displayed at the time of order.
Precious metal prices may therefore be modified without notice, in accordance with market fluctuations.
In Canada, OroPlata OMP collects applicable sales taxes based on the customer’s shipping address and in accordance with applicable laws.
Federal Tax (GST)
A 5% GST applies in all provinces, except where HST applies:
Provincial Taxes
Provincial sales tax applies to orders shipped to the following provinces:
Any tax exemptions applicable to pure gold are calculated in accordance with current provincial regulations, where applicable.
